Aberdeen International Airport (ABZ) is the third largest airport in Scotland located in Dyce, just over 5 miles from Aberdeen City Centre and is owned by AGS Airports Limited. 1.9 million travellers travel through the Airport. From ABZ Airport you can fly to over 30 destinations with great onward connections to the world and a choice of 13 airlines.
ABZ Airport is also home to the world’s busiest helipad.
ABZ Airport is dedicated to making the passenger experience the best it can possibly be. The challenge was to simultaneously ensure a high standard of safety and security for passengers and the airport. With this in mind, ABZ Airport wanted a passenger flow monitoring solution to provide information to assist in maximising and optimising the use of ABZ Airport’s terminal capacity, pre-empt “off plan” flow, measure queues and passenger populations in monitored areas - all while efficiently and economically processing passengers through all touch points.
ABZ Airport needed a solution that gave them:
In 2022, ABZ Airport chose Beonic as its AI Data Platform solution to provide anonymous real-time and predictive insights into passenger flow throughout the airport. Sensors were installed across the Check-in, Security, Immigration and International Baggage Reclaim areas to measure flow, crowding, queuing and space utilisation.
This solution leveraged Ouster’s cutting-edge digital LiDAR sensors to monitor passenger and staff movements. Multiple sensors collect journey information over various touchpoints, like queue entrances and security desks.
Beonic’s platform ingests and analyses millions of data points at a time from these sensors over the entire airport providing critical operational and crowd flow insights from curb to gate.
Aberdeen International Airport was provided with an anonymous highly accurate real-time passenger tracking solution. Users across multiple teams could access reliable data reporting on key performance measures covering passenger processing efficiency at different checkpoints. With 3D visualisations and email/SMS alerting key information can be rapidly accessed.
ABZ can more quickly adapt the airport to effectively respond to current and future passenger flows - improving passenger journeys and satisfaction without compromising resourcing budgets or security requirements.
“As Aberdeen International Airport continues its innovative journey for operational solutions, Skyfi provided the perfect solution with rich real-time and historical data. This information is now invaluable regarding resource planning and performance monitoring of our passenger flow throughout the airport. The data allows us to adapt the space and rostering as we need before congestion occurs. It also allows us to operate more efficiently across all airport areas. All of this goes a long way to ensure the best passenger experience we can deliver without compromising security,”
William Wallace, Security Manager, ABZ Airport