How U.S. Customs and Border Protection at JFKIAT Improved Efficiency and Reduced Queue Time
As the United States’ first unified border entity, U.S. Customs and Border Protection (CBP) takes a comprehensive approach to border management and control, combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity. Operating at one of the busiest airports in the world, John F. Kennedy International Airport (JFKIAT), CBP faced significant challenges in managing passenger flows, ensuring security, and providing a smooth experience for travelers.
The Challenge
CBP at JFKIAT was looking to improve its queue management system and expedite the processing experience of passengers while gaining insights into operational efficiencies for staffing in real time. The existing system struggled to meet the demands of a bustling international airport, particularly with long queues forming at security checkpoints and customs clearance booths. With millions of passengers passing through each year, the need to reduce queue time and improve efficiency became critical for CBP.
In addition to expediting passenger processing, CBP needed real-time insights to optimise staffing levels and ensure appropriate utilisation of resources. The challenge was multifaceted:
- How to manage the influx of passengers efficiently,
- How to allocate staff across multiple terminals and checkpoints effectively, and
- How to make data-driven decisions to reduce wait times while maintaining high security standards.
To achieve this, CBP needed a robust, AI-driven queue management system that provided visibility into queue lengths, occupancy levels, and staffing utilisation, all while capturing and processing data in real time. The solution had to be scalable, flexible, and designed to adapt to the evolving needs of a busy international airport.
The Solution
In line with their efforts to remain at the forefront of border management, CBP engaged with Beonic to leverage a sophisticated queue management system that could address these growing challenges.
The Beonic team took a consultative approach to work with JFKIAT and the CBP to understand the goals and outcomes for improving passenger and operational efficiencies in real time. This approach gave them unparalleled visibility into their day-to-day operations and data gaps, providing the information they needed to make informed business decisions.
The strong boost in data transparency has enabled CBP to:
- Optimise staffing levels
- Expedite passenger processing
- Improve global entry kiosk utilisation
- Reduce queue time
- Streamline occupancy levels
- Align with homeland security protocols
The Results
Beonic’s data insights, alert notifications, passenger flight data, and live map view have provided the CBP with the real-time visibility it needs to make immediate decisions. These decisions help them process passenger volumes quickly during peak arrivals, reduce queue time, and reallocate staffing and CBP booth utilization for efficient and timely processing.
The alerting system and live data support the CBP’s desire to execute its goals proactively and safely to improve its immigration management experience at scale.
To learn more about Beonic’s AI-powered queue management system, visit our Solutions page or request a demo today.
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