Enhancing the passenger experience through data-driven insights and engagement tools
As the United States’ first unified border entity, CBP takes a comprehensive approach to border management and control, combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity. The U.S. Customs Border Protection at JFKIAT was looking to improve and expedite the processing experience of passengers and gain insights into operational efficiencies for staffing in real-time.
The Problem
The Beonic team took a consultative approach to work with JFKIAT and the CBP to understand the goals and outcomes for improving passenger and operational efficiencies in real-time. We aligned our data insights with their outcomes. This approach gave them visibility into their day-to-day operations and data gaps. They now had the information to make informed business decisions that improved staffing levels, passenger processing, global entry kiosk utilisation, queue wait times, occupancy and homeland security protocols.
The Solution
Our data insights, alert notifications, passenger flight data, and live map view give the CBP the real-time visibility it needs to make immediate decisions. These decisions help them process passenger volumes quickly during peak arrivals, reduce queue times, and re-allocate staffing and CBP booth utilisation for efficient and timely processing. The alerting system and live data support the CBP’s desire to execute its goals proactively and safely to improve its immigration management experience at scale.
Beonic Solution
LiDAR
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Case Study