As Passenger Terminal EXPO 2025 fast approaches, we’re excited to join the conversation shaping the future of aviation. This year’s event offers a pivotal opportunity to explore how airports can evolve by embracing data and AI, transforming passenger experience, operational efficiency, and profitability.
With rising passenger demand and increasing pressure on airport infrastructure, the stakes are high. But these challenges present a unique opportunity to rethink how we operate and interact with passengers. Airports that harness the power of data and AI are not just responding—they’re leading the way in creating the passenger-first, data-driven future that will drive long-term success.
So, how can airports turn these challenges into opportunities? By leveraging AI and real-time data to optimise operations, improve the passenger journey, and make smarter decisions that enhance efficiency and boost revenue.
The State of Airport Operations in 2025: Turning Challenges into Opportunities
Airport operations in 2025 look vastly different from just a few years ago. With passenger traffic expected to reach 17.7 billion by 2043, the pressure on airports is intensifying. Operational bottlenecks, increasing security demands, and unpredictable passenger flow have made it clear: adaptability and innovation are key to survival.
However, these challenges also present incredible opportunities. By embracing data and AI, airports can transform their operations, optimise passenger flow, and deliver a seamless, personalised travel experience that improves satisfaction and drives efficiency.
Industry reports show that 80% of airport executives believe leveraging AI and predictive analytics will help them tackle today's challenges. The focus on operational efficiency and passenger experience is clearer than ever. Data is no longer a luxury—it’s essential for operational success and passenger satisfaction.
At Beonic, we know how powerful real-time data and AI-powered insights can be in helping airports adapt, thrive, and meet the demands of today’s traveller. Our solutions provide airports with the tools they need to optimise every touchpoint, improve passenger satisfaction, and maximise operational efficiency.
Beonic Display: The AI-Powered Solution Transforming Airport Navigation, Passenger Experience, and Retail Revenue
At Passenger Terminal EXPO 2025, Beonic is unveiling the full release of Beonic Display, an advanced AI-powered solution designed to revolutionise the passenger journey. From curbside to gate, Beonic Display provides real-time updates on flight statuses, gate changes, and queues, reducing confusion and improving the overall passenger experience.
But it doesn’t stop there. Personalised recommendations for dining and shopping ensure passengers enjoy a tailored experience, while AI-driven navigation optimises routes and alleviates congestion, creating a smoother, faster, and more efficient airport experience.
Beonic Display is more than just an enhancement to passenger experience—it’s an AI-powered solution that integrates seamlessly with existing airport systems. By predicting passenger flow and dynamically adjusting signage in real-time, it improves navigation, reduces delays, and boosts operational efficiency, maximising airport profitability and retail revenue.
Key Features of Beonic Display:
- AI-Powered Navigation & Load Balancing
- Real-Time Flight Updates & Queue Management
- Personalised Retail & Dining Recommendations
- Easy-to-Use Content Management System
The Role of Data and AI in Shaping Airport Operations in 2025
As we look toward 2025, AI and real-time data are critical tools for airports. From security checkpoints to gate management, these technologies are key to improving operational efficiency, reducing wait times, and enhancing the passenger experience.
With rising passenger numbers, airports must predict demand and optimise resources. Beonic’s AI-powered platform enables real-time decision-making, helping airports respond to passenger demand, optimise staffing, and create seamless journeys. Our platform gives airports the ability to anticipate needs based on historical trends and real-time data, making it easier to navigate the complexities of modern airport operations.
Airports leveraging data are also better positioned to increase passenger engagement, drive retail revenue, and improve operational efficiency. By building a rich passenger database, airports can unlock insights into demographics, behaviours, and sentiment, enabling smarter decision-making and more effective communication with passengers.
A Glimpse into Beonic’s Speaking Sessions: Curbside Evolution – Data-Driven Solutions for Efficient Airport Operations
We’re hosting a panel discussion at this year’s Passenger Terminal EXPO, focusing on a crucial aspect of airport operations: curbside management. Given the challenges of fluctuating passenger demand and potential congestion, optimising this key touchpoint is essential for improving the overall airport experience.
Leading the session will be Danny Peleg from Beonic, who will guide a panel of industry experts in discussing how AI-driven insights and real-time data are reshaping curbside operations. The session, titled “Curbside Evolution – Data-Driven Solutions for Efficient Airport Operations,” will explore how airports can leverage these technologies to optimise staffing, predict demand, and alleviate congestion.
Join Danny Peleg from Beonic as he leads a panel of experts, including:
- Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport, USA
- Brian Rohlf, C.M., Manager - Landside Operations and Customer Service, Port Authority of New York & New Jersey | Newark Liberty International Airport, USA
- Farukh Ijaz, P.E., President and Managing Partner, Consulting Services USA, USA
Join us on Day 2: Wednesday, April 9, 15:45 PM - 16:30 PM to learn how data-driven solutions are transforming curbside operations, improving passenger flow, and enhancing the passenger experience.
A Sneak Peek at Our Case Study: Transforming JFK International Air Terminal 4
Together, we’ve implemented AI-driven passenger flow management, optimising staffing levels, reducing wait times, and enhancing the passenger experience for millions of travellers every year.
As Steve Tukavkin, VP of IT & Digital at JFKIAT, states: “Beonic’s innovative solutions have transformed how we manage passenger flow, allowing us to stay ahead of demand and ensure a smoother experience for everyone.” This collaboration is a great example of how AI and real-time data can optimise airport operations, and we’re proud to showcase the full results in a new case study and video at the EXPO.
The Path Forward: Embracing Data-Driven Success in Airports
As Passenger Terminal EXPO 2025 approaches, we see a clear trend: airports are embracing AI, data-driven decision-making, and predictive analytics to stay ahead of the curve. With real-time insights, Beonic’s platform helps airports:
- Leverage Data: Capture first-party data from sources like guest Wi-Fi and people-counting sensors to gain insights into passenger behaviours and preferences.
- Optimise Operations: Use real-time data to adjust staffing, manage queues, and optimise gate management, improving passenger flow and operational efficiency.
- Enhance Passenger Experience: Personalise the airport experience with tailored recommendations and targeted messaging, making the journey more seamless and engaging.
Game-Changing Benefits of AI and Data-Driven Strategies
By leveraging AI and real-time data, airports can unlock several key benefits:
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Increased Operational Efficiency: Smarter staffing and resource allocation improve flow management and reduce wait times.
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Enhanced Passenger Experience: Personalised recommendations and real-time updates boost satisfaction and reduce frustration.
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Retail Revenue Growth: Targeted messaging and recommendations drive passenger engagement and increase sales.
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Improved Decision-Making: Predictive analytics and data insights enable airports to make smarter, proactive decisions about capacity, resources, and passenger needs.
Leading the Way in Airport Innovation
As we head toward Passenger Terminal EXPO 2025, airports that embrace AI and data-driven solutions will not only optimise operations—they’ll transform the passenger experience and position themselves for long-term success.
At Beonic, we’ve spent over a decade helping airports harness the power of AI and real-time data to improve operations, enhance customer satisfaction, and drive profitability. We’re excited to continue shaping the future of airports and look forward to collaborating with you at PTE.
Visit Booth 9702 for live demonstrations and don’t miss our speaking sessions to learn how Beonic is leading the way in AI-powered airport innovation.
